5 Signs You Need a New Back-Office Operations Outsourcing Provider

It’s time to think about finding a new middle- and back-office operations outsourcing provider if you feel frustrated, angry or disappointed with the service you’re getting. You recognized outsourcing as a way to reduce operational costs and increase profit margins. After all, profit margins have been getting squeezed lately. You’ve also learned about the efficiency gains. But with so many things going wrong, you’re not realizing the benefits you were promised. You’re right that outsourcing…

8 Questions to Ask Middle- and Back-Office Operations Outsourcing Companies

When planning for a call with investment management middle- and back-office operations outsourcing companies, knowing what to ask will make your meeting more productive. While some information about the outsourcing specialists can be found online, other details are not available, unless you schedule a call or meeting. Even if you’re getting an answer to a question you may have already researched, talking directly to a specialist adds a human component that is needed when planning to outsource. What You Should Ask Middle- and Back-Office…

Fund Administration Outsourcing: Are You a Skeptic?

Some RIA operations managers have questions when it comes to fund administration outsourcing. How about you? What have you heard about outsourcing? Have you researched the pros and cons? Has your firm previously outsourced any of its functions? How someone feels cannot be denied, but if feelings are not backed up with experience and proper research, is the skepticism justified? Investment management firms will face many challenges in the future. How does outsourcing fit into the equation?   Investment Management…

Are You To Blame for Poor Back-Office Operations Performance?

Operational managers for large investment firms can easily tell when back-office performance is poor. reconciliation and performance reporting errors missed deadlines lack of skills development bad communication high employee turnover As head of operations, you’ve likely dealt with this issue before. You may have fired a few employees, too. If they weren’t fired, they will have quit on their own. A Gallup poll revealed nearly 50% of employees leave their company because of bad bosses. You…

What Should Operations Managers Do About Reconciliation Reporting Errors?

Operations directors at hedge fund and asset management firms are frustrated when their back-office team commits performance and reconciliation reporting errors. Reporting mistakes affect the portfolio analysis, and the actions taken as a result of that analysis will cause more issues.   Reporting Errors: How Will Everyone React? How will advisors explain to their clients why the cash and positions discrepancies are unaccounted for? What will the advisors say when the performance reports are inaccurate? Will the clients…

Municipal Bonds Setup: What Back-Office Operations Managers Should Know

Municipal bonds setup has many similarities to corporate bond setup, but there are subtle differences that middle- and back-office operations managers for global investment firms should be aware of. Municipal bonds are unique because the technology in the space is often old and progresses slowly – it is not uncommon to work with muni traders that still execute orders over the phone. These securities also have slightly different data requirements, most notably security-specific tax information…

Common Pitfalls of Global Fixed Income Security Setup

Middle- and back-office operations managers for global investment firms should be aware of the complexity of international fixed income security features. When first setting up a fixed income security, it is important to ensure that the security data calculates correctly for trades, so that your operational performance meets your firms’ and clients’ expectations. Some of the most difficult fixed income securities to work with, from an operations standpoint, are international bonds. Some of the largest trading systems today, such as…

GDPR Rules: Non-EU Investment Managers Must Comply with New EU Data Protection Laws

The General Data Protection Regulation (GDPR) may be a European Union initiative. But it won’t just affect EU-based data controllers and processors. Instead, the regulation, which comes into force on May 25, will apply to all firms that hold or service the personal data of EU individuals (whether or not they are a citizen) – which means many non-EU investment managers could find themselves caught in the regulation’s net. GDPR’s Impact on Non-EU Investment Firms…

MiFID II Explained: The Operational Impact on Investment Managers Outside the EU

Huge, complex and far-reaching. The updated Markets in Financial Instruments Directive (MiFID II) and accompanying regulation (MiFIR) – which eventually came into effect this January – are reshaping the investment landscape in the European Union. But it’s not just EU investment management firms being affected. As PwC points out, non-European Economic Area (EEA) institutions also fall under the rules: Directly, if they have a licensed branch in the EEA, and/or Indirectly, any time they deal with…

5 Risks of Investment Management Automation

Automation is inherently good, right? And manual processes are bad. That’s the philosophy that has driven much of the buy side’s effort and investment in the operations world for decades. But is it true? Well, up to a point. But automation is not without its costs or dangers. Reasons Money Managers Should Automate We in the industry have devoted countless years and billions of dollars to developing, implementing and using the latest breed of hardware…

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