The Conifer Group, which provides fund administration, trading, prime brokerage and middle office services, wanted to monitor all client systems overnight without adding full-time staff. The Conifer Group also sought to lower service delivery costs and wanted a third-party monitor to provide quality control.
Find out more about what The Conifer Group required, why Empaxis was selected to provide the staffing solution, and the quick, positive results Empaxis helped deliver in this investment firm case study.
The Conifer Group wanted to provide a smooth market open and to ensure 100% systems availability for its many investment management and hedge funds clients.
Within a month, Empaxis was able to deliver overnight monitoring, event escalation and reporting service for more than 15 systems in The Conifer Group’s platform. Empaxis also delivered that level of support at a lower cost point without being required to add staff. It also stepped in to provide third-party monitoring as a quality control measure.